What Is Service Level Agreement In Construction

What Is Service Level Agreement In Construction

The performance monitoring system requires the contractor to report on its performance against the Key Performance Indicators and sets out the consequences if a contractor has not met them. For example, one type of performance regime is the “Service Failure Point” regime, where the contractor receives service failure points for each KPI that they fail to achieve. The number of points should reflect the importance of the contractor to the authority that complies with this PKI – the greater the importance, the higher the number of points awarded. The contract may then contain certain corrective measures for the authority if the contractor has received more than a certain number of error points during a contractual month, for example. B: protection against slip waiting. It is not uncommon for one party`s expectations of another party to be higher than those that can be considered reasonable. Discussing these expectations and the resource commitments needed to meet them is an activity undertaken when establishing an SLA. The process makes it easy to identify and discuss expectations. Therefore, it helps determine the service levels that are considered acceptable by each party and that are feasible and achievable. Service Availability: The time the Service is available for use. This can be measured by the time window, where, for example, between the hours of 8.m and 6 P.m. an availability of 99.5 percent and at other times an availability of more or less is indicated….


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